FAQ

  Is your company licensed and bonded?
Yes, our contractors license # is 639708

  What areas do you service?
Airquest Heating & Air corporate offices are located in Danville, California. We service the following cities throughout the Contra Costa and Alameda counties: Danville, San Ramon, Alamo, Dublin, Livermore, and Pleasanton.

  Do you use subcontractors?
NO, all work is performed by Airquest Heating & Air knowledgeable employees. Our sheet metal shop fabricates all duct work and other metal products used for installation of air conditioning equipment.

  Do you service as well as install new Air Conditioners?
Yes, we have knowledgeable technicians available to you seven days a week for service and repairs. We are available to install new residential Air Conditioners Monday thru Saturday.

  Is the SEER rating the only important consideration when purchasing a new a/c unit?
S.E.E.R. (seasonal energy efficiency ratio) is established by manufacturers and reported by an organization named ARI (Air-Conditioning and Refrigeration Institute; which is an association of A/C manufacturers). S.E.E.R. ratings are established at the temperature of 95 degrees Fahrenheit.95 degrees may work well in most parts of the country but not here in southern AZ .When purchasing a new a/c its very important consider
(1) Unit capacity
(2)CFM (cubic feet of air flow per minute) and (3) the S.E.E.R. rating. All of the above are equally important, for instance what good is a 12 seer unit if it does not have the capacity to cool your home on a hot day?

  How good are those $29.95 tune-ups advertised by phone solicitors?
Non-reputable a/c companies often make "cold-calls" to residential areas to generate quick income. They send a tech (usually only capable of fixing minor problems), who always seems to find that your contacts/coils/condensers need cleaning/replacing. They offer to replace them (at an exaggerated price), then offer you an extended service contract (payable at the time of purchase). Beware of all telephone solicitors!! Non-reputable a/c companies often make "cold-calls" to residential areas to generate quick income. They send a tech (usually only capable of fixing minor problems), who always seems to find that your contacts/coils/condensers need cleaning/replacing. They offer to replace them (at an exaggerated price), then offer you an extended service contract (payable at the time of purchase).Beware of all telephone solicitors!!

  What is a 10 year 10 year 10 year warranty?
Most a/c manufactures offer a standard warrant of 10 years warranty for the compressor, 5 years on parts, and the installing contractor offers a 1 year labor warranty.

  So the 10 / 10/ 10 warranty is really 5 additional years on parts and 9 additional years labor.
The trouble with the 10 /10/ 10 warranty is many contractors would rather repair a unit that is not in warranty and get paid from their customer rather than having to submit a bill to the warranty Company for a greatly reduced price. Although some offer the 10/10/10/ free there is added cost to the contractor which of course is passed on to the consumer.

During the hot summer months we commonly hear "The heck with the warranty Co. We have been waiting for 6 days for service and we need our a/c unit repaired NOW!"

  Which air conditioning unit is best for your home?
There are many considerations, price, efficiency, noise, etc...

  Does Airquest Heating & Air offer maintenance agreements?
Yes, we offer them.

  How long has Airquest Heating & Air been in business?
AirQuest Heating and Air, Inc. has been in business for 17 years since 1992. We provide customers with competitive pricing, speedy service and all of our customers are treated fairly.

  Do you install on commercial buildings?
Yes, in some cases. We are mainly residential retrofit.

  How does Airquest Heating & Air define "Customer Satisfaction?"
Customer Satisfaction is...the feeling that a product or service has met or exceeded the customers expectations.

  Why is it so important for Airquest Heating & Air to keep our customers satisfied?
We get hundreds of new customers each year who have been recommended to us through satisfied acquaintances, friends, and family members. Besides, it just makes good business sense... Keeping a customer costs about 1/4 of what it costs to attract a new one!

  If I need to replace my A/C, how long will it take?
In most situations a replacement will take 1-2 days.

  Who owns Airquest Heating & Air Air Conditioning?
AirQuest Heating and Air, Inc. is a California corporation.

  Why does Airquest Heating & Air advertise "SUDDEN SERVICE "?
Airquest Heating & Air maintains a staff of service technicians and installation crews so that in most cases we can provide same day service or even same day installations.

  Does Airquest Heating & Air provide a referral list?
Yes, we have references available of recent installations within a 5 mile radius of your home.

  What does A/C stand for?
Air Conditioning.

  What does S.E.E.R. stand for?
Seasonal Energy Efficiency Ratio. All manufacturers establish S.E.E.R. ratings at 95 degrees. Important! Actual unit capacity at high temperature should be considered along with the S.E.E.R. rating.

  How much money can I expect to save with a new A/C?
Modern high efficient air conditioning uses about 50% less energy.

  What does HSPF stand for?
Heating Seasonal Performance Factor

  What is B.T.U.?
British Thermal Unit. The amount of energy needed to heat one pound of water one degree Fahrenheit.

  What brands of Air Conditioners do you service?
Airquest Heating & Air top notch technicians are qualified to work on all brands of Air Conditioners.

  What is the difference between 7day and 5day-2day programmable thermostats?
With a 7 day thermostat you can program each day to separate time settings.

With a 5day -2day, Mon - Fri settings are the same and Sat/Sun can be another separate setting for the weekend.

  How do I determine the correct "Tonnage" (Ton) of A/C my home requires?
Tonnage is usually determined by square footage. The formula most commonly used is: every 500 sq ft = 1 Ton of a/c. However, the fact that a home has vaulted ceilings or is multi-level can also be a direct influence. To avoid under/over sizing a professional should be consulted.

  Is a bigger air conditioner better suited for my home?
No, bigger is definitely not better in air conditioning. An air conditioners function is to cool the air by drying it. Over sizing a unit makes it more difficult to remove moisture from the air in your home, creating a "clammy cool" air.

  What does AFUE stand for?
Annualized Fuel Utilization Efficiency

  What are the best supply registers?
The best registers are the kind that has opposed blade dampers. Opposed blade dampers allow for pressurizing the supply ducts and squirt the air to the far reaches of rooms which makes for better air balancing and comfort.

  How can I lower my electricity bill?
A few recommendations are:
1) Install sun screens.
2) Draw shades and drapery on the east side in the morning and west side in the afternoon.
3) Ceiling fans can really help circulate the air.

  What is the condensation drain for?
The cool temperature of the evaporator coil causes water to condense. In most cases a plastic pipe is used to drain the water outside of the home.

  Is it true that R-22 (Freon) will soon be obsolete?
The Environmental Protection Association (EPA) is calling for a cease in production of all products that use HCFC refrigerants, such as R-22, by the year 2010. However, the eventual phase out of R-22 is not scheduled to occur until the year 2020.

  What does it mean when my indoor coil freezes up?
The #1 cause of a frozen indoor coil is... the restriction of air flow. The regular checking and changing of your air filter along with annual maintenance check-ups should alleviate this problem.

  When I finally decide to replace my A/C system how do I know what I need?
This is a commonly asked question and although the answer is not overly complicated there are certain questions we need to ask to provide you with the correct information.

1. What type of unit do you currently have? Roof-top/Ground, electric/gas, Tonnage, Brand/age of unit?
2. What part of town do you live and what is your Square Footage?
3. Where is the Air-Handler located in your house? (It is usually in a crawl-space, a closet, or a garage)

Typically...
If it is an electric roof-top...its called a Packaged Heat-Pump.
If it is a gas roof-top...its often called a Gas-Pac
If it is a split-system, electric...the outside unit is called a Heat-Pump Condenser
If it is a split-system, gas...the outside unit is called a Straight-Cool Condenser.

  Will I still have a pilot light in my furnace when I get a new a/c?
No, gas furnaces that are built today have electronic igniters.

  How can I alleviate a "whistling noise" coming through my return filter grill?
There is a Bar Type filter frame which can be installed where the bar slats are further apart, helping this problem. Also, make sure you change your filter once a month, or as needed.

  At what temperature is S.E.E.R. rating actually tested at?
It is tested at 95 degrees.

  How often should I change my filters?
As often as they get dirty, check at least once a month.

  What is included in our 16-point maintenance service?
Check Thermostat operation
Clean filter or replace (customer supplied)
Check system temperature split at unit.

*** ADDITIONAL LABOR MAY BE REQUIRED FOR ATTIC AIR HANDLERS ***

Check system operating pressures (Freon).
Lubricate indoor and outdoor motor as needed. Check bearing play.
Inspect fused disconnect.
Inspect wiring and tighten electrical connections.
Inspect contactors, relays and electrical controls.
Inspect electrical safety circuits.
Inspect indoor blower and motor for dirt buildup.
Inspect belt and adjust tension (as required).
Inspect outdoor coil and advise.
Inspect duct seal at units and secure panels.
Check evaporative cooler duct block off (as required).
Check resistance heat controls (as required).
Explain and document needed repairs (if any).

Evaporative Cooler Service Includes:
Change Pads - (Pads are Extra)
Lubricate motor and bearings.
Adjust float and belt.
Check amperage on motor.
Remove sheet metal damper or inspect automatic damper operation.

  What type of filters do you recommend?
We recommend the pleated type of air filter. These filters have the most surface area for dust collection and are extremely efficient. We have found that many of the cleanable electrostatic filters may restrict airflow due to dirt particles trapped in the inner layers.

  How often should I have my a/c or furnace maintained?
Manufactures recommend that you have it checked once a year. Airquest Heating & Air offers a "Friendly Reminder Service" for our customers. We will call you (at your request) during the slower part of the year (March or October), and remind you that its time to schedule a maintenance call. Simply give us a call today at (925) 820-0866.

  What brands do you carry?
We carry all major brands of air conditioners, heat pumps and furnaces. Factory specifications are available and all units have electric meters.